When we accept your order a delivery time will be indicated, we will do everything within our power to achieve delivery by this date. If additional delays occur before or during shipping, we will contact you.
We reserve the right not to deliver an order if we believe the address is not secure (e.g., a communal postal address or PO Box). If this impacts your order, we’ll notify you as soon as possible.
Sometimes, items may be delivered outside the published timed windows. If no-one is in when the courier calls, they’ll leave a calling card or send an email/sms with instructions on what to do next. If delivery fails more than twice, you will be responsible for paying any costs incurred for re-delivery and storage.